Frequently Asked Questions

Dahab Zaman is a company specializing in gold and silver investment, based in Alexandria, with branches in Fifth Settlement, Sheikh Zayed, and Alexandria. You can buy gold and silver bars and coins from a branch or online through the website and the app, with delivery available across all governorates of Egypt.

Download the Dahab Zaman app from the app store, sign up with your phone number, complete your details, and follow the verification steps.

Yes. Verification protects your account and may be required for some services.

Dahab Zaman uses security measures designed to protect your account and transactions. Never share your password or verification code (OTP) with anyone.

Yes, Dahab Zaman is an official agent for BTC, SAM, and Gold Era.

We have three branches: Fifth Settlement, Sheikh Zayed, and Smouha in Alexandria.

Prices are set based on the current rate and market movement, and are updated continuously.

Yes, prices are updated continuously. Always check the final price shown to you before confirming your order.

The price is affected by changes in the local and global markets. You can follow the gold price and the silver price on the website.

The available karats and gold products are displayed directly in the app.

Choose the product and the weight you want, review the price, the manufacturing fees, and the final amount, then confirm your order and choose a payment method and how you will receive it, either from the branch or by delivery.

Any applicable minimum amount will be displayed in the app before you confirm your purchase.

Yes, where available. The app will show you the gold products and karats currently available for purchase.

The applicable price will be displayed before you confirm your order. Always review the final amount carefully before confirmation.

Any applicable fees or charges will be clearly displayed before you confirm your order.

Cancellation depends on the status of the order. Once an order has been successfully completed, it may not be possible to cancel it.

We offer gold bars, gold coins (gold pounds), and large gold bars, in addition to 999 purity silver bars. You can browse all products and their weights on the Products page.

Manufacturing fees are the cost of producing the bar or coin. They are added to the value of the gold based on the weight and the product. You can see the exact amount on the Manufacturing Fees page before you decide to buy.

The available silver bars are 999 purity.

Yes, available gold can be sold through the app according to the options shown in your account.

Select the gold you want to sell, enter the amount or weight, review the current price and order details, then confirm.

The applicable selling price will be displayed before you confirm your order.

Where supported, you can choose the amount or weight you want to sell. The available options will be displayed in the app.

Buying and selling prices may differ based on current market conditions and applicable costs. Both prices will be clearly displayed before you confirm an order.

Go to the Add Money section, enter the amount, select an available payment method, and follow the instructions shown in the app.

Go to Withdraw Money, enter the amount, select an available withdrawal method, review the details, and confirm your request.

Any applicable minimum or maximum limits will be displayed in the app.

If any fees apply, they will be displayed before you confirm your request.

Processing times may vary depending on the selected payment method, verification requirements, banking services, and operating hours.

Your request may still be processing or undergoing verification. You can check its latest status from your transaction history.

You can pay via InstaPay or bank transfer. Full details are on the Payment Methods page.

Your available gold holdings can be viewed from the relevant section of your Dahab Zaman account.

Your available balance is displayed in your account or wallet section.

Your transaction history contains your previous purchases, sales, money additions, withdrawals, and their statuses.

Some transactions may require processing before your balance is updated. Refresh the app and check the transaction status. If a completed transaction is still not reflected, contact Support.

Open your order or transaction history and select the relevant order to see its details and latest status.

Pending means your request has been received and is still being processed.

Completed means your order or transaction has been successfully processed.

Cancelled means the order was not completed.

The order status will be updated. If money was reserved for an unsuccessful order, any required balance adjustment will be handled according to the applicable process.

This may happen because of insufficient balance, account verification requirements, applicable limits, product availability, temporary maintenance, or other restrictions shown in the app.

Yes, we deliver to all governorates of Egypt. For details, delivery time, and cost, see the Shipping and Delivery Policy.

To verify your identity, protect your account, carry out your transactions, and comply with applicable requirements.

Make sure your mobile number is correct and your phone can receive messages. Wait briefly and request a new code. If the problem continues, contact Support.

Select Forgot Password on the login screen and follow the instructions to reset your password.

Changing important account information may require additional identity verification. Follow the available account settings or contact Support for assistance.

You may be asked to verify your identity or mobile number again when accessing your account from a new device.

No. Never share your OTP, password, or other confidential account information with anyone.

Contact Dahab Zaman Support immediately and take the necessary steps to secure your account.

Secure your mobile number as soon as possible and contact Dahab Zaman Support if you believe your account may be at risk.

Use a strong password, keep your OTP private, protect access to your phone, and only use official Dahab Zaman channels.

Check your internet connection, close and reopen the app, and make sure you have the latest version installed. If the issue continues, contact Support.

Check your internet connection and refresh the app. Prices may also be temporarily unavailable during maintenance or exceptional market conditions.

Check the transaction status first. If it remains unchanged for longer than expected, contact Support and provide the transaction reference number.

• Hotline: 17608 • Email: support@dahabzaman.eg

Provide your registered mobile number and, if your question relates to an order, the order or transaction reference number. Never send your password or OTP to anyone.

Open the order, note its reference number and current status, and contact Support with these details so the team can assist you.