Clear, secure and reliable information about how eligible physical product orders are processed, shipped and delivered.
Eligible orders are delivered through supported locations and authorized delivery partners.
Additional identity and delivery verification may be required to protect your order.
Where available, you can receive updates about your order and delivery status.
Due to the nature and value of precious metals, additional security and identity verification procedures may apply before an order can be handed over.
Delivery is available to eligible locations supported by Dahab Zaman and our authorized delivery partners.
Available delivery locations will be displayed or confirmed during the order process. Dahab Zaman reserves the right to restrict delivery to certain locations for operational, security or regulatory reasons.
Orders are processed only after the required order, payment and verification procedures have been successfully completed.
Estimated delivery times may vary depending on the delivery location, product availability, verification requirements and other operational circumstances.
The estimated delivery period, where available, will be communicated during the order process. Any delivery date or time provided is an estimate and may be subject to change.
Applicable delivery charges, if any, will be clearly displayed or communicated before the customer confirms the order.
Shipping fees may vary depending on the delivery location, order characteristics, selected delivery method or other operational requirements.
Due to the nature and value of Dahab Zaman products, additional security measures may apply to deliveries.
Customers should inspect the external condition of the package upon receipt.
If the package appears damaged, opened, tampered with or otherwise compromised, the customer should not accept the shipment and should immediately contact Dahab Zaman Customer Support.
After successful delivery and acceptance, the customer may be asked to confirm receipt through the application or another approved method.
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered for any of the following reasons, Dahab Zaman may reschedule or cancel the delivery. Additional delivery charges may apply where appropriate.
Our delivery partner may contact the customer before or during delivery.
If a delivery attempt is unsuccessful, the customer may be contacted to arrange another delivery attempt.
Repeated unsuccessful delivery attempts may result in the order being returned to Dahab Zaman or handled according to the applicable order terms.
Although we aim to deliver orders within the communicated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
Where reasonably possible, Dahab Zaman will communicate significant delivery delays to the affected customer.
Where tracking is available, customers may receive delivery status updates through the Dahab Zaman application, website, SMS, email or the authorized delivery provider.
If an order is reported as lost, damaged or not received, Dahab Zaman will review the case with the applicable delivery provider.
Customers may be required to provide relevant information to support the investigation.
Any replacement, refund or other resolution will be handled in accordance with Dahab Zaman's applicable terms, policies and the outcome of the investigation.
Dahab Zaman may update this Shipping & Delivery Policy from time to time to reflect changes in our services, operational procedures, legal requirements or delivery arrangements.
The latest version will be published on the Dahab Zaman website and/or application.
Need Help?
For questions or assistance regarding an order or delivery, our support team is here to help.
